Return / Refund Policy

We do our best to ensure product satisfaction inform our customers with the ingredients and purpose of the product before committing to purchase. However, if for any reason you change your mind on your purchase, we accept returns for unused and unopened products, notifying KICHI within 72 hours of receipt. Unfortunately, due to the nature of our business and upholding the highest hygiene standards, we cannot provide refunds for used or opened products.

If items are damaged during delivery, please contact us immediately to discuss a refund or exchange at hello@kichi.studio

**Cancellation and Rescheduling Policy:**

1. **48 Hours or Less Notice:**
- Please note that we require more than 48 hours' notice for appointment cancellation or rescheduling.
- If you provide us with notice of cancellation or rescheduling less than 48 hours before your appointment time, without rescheduling, there will be a charge of 50% of the treatment cost.
- Rescheduling with less than 48 hours' notice will incur a £100 fee.

2. **24 Hours or Less Notice:**
- If you fail to attend your appointment without any warning or cancel with less than 24 hours' notice, there will be a charge of 100% of the treatment cost.

3. **Rescheduling:**
- Please note that you can reschedule via your confirmation email, within the terms and conditions outlined here, provided you give more than 48 hours' notice.

This policy has been implemented due to the limited availability of appointments at KICHI, and it is designed to ensure that appointments are managed efficiently and fairly. We encourage clients to be mindful of the cancellation and rescheduling requirements to avoid incurring charges.

Additional Note:

• Packages & Gift cards purchased are non-refundable.

This policy has been implemented due to the limited availability of appointments at KICHI, and it is designed to ensure that appointments are managed efficiently and fairly. We encourage clients to be mindful of the cancellation and rescheduling requirements as well as the non-refundable nature of purchased packages to avoid any misunderstandings.